Can we edit beneficiary details once the payout is initiated?

No, Once a payout is initiated, the beneficiary details (such as bank account number, name, or other recipient information) cannot be edited. This is to ensure that the integrity and security of the transaction, and to comply with financial regulations.

What can you do if there’s a mistake in the beneficiary details?

If you notice an error after the payout has been initiated:

1.Reach out to our support team immediately.

2.Provide the payout ID and details of the mistake.

3.We will work with our partners to try and recover the funds or cancel the transaction — however, please note that success is not guaranteed, and additional charges may apply depending on the case.

In case if you need any assistance please feel free to contact our support via [email protected]