What should we do if the payable status is ‘Completed’ but the beneficiary hasn’t received the funds?

If a payout status is ‘Completed’ at Finmo’s end but the beneficiary has reported non-receipt of funds, there could be few reasons for the delay. Here's what you should know and the steps to take:

In the case of payable, the status "Completed" usually indicates that the transaction has been processed by Finmo and our banking partner.

Possible are the reasons for the delay:

1. Payable created after Cut-off Time
2. Processing time of the financial institutions involved
3. Public holiday
4. Transaction under compliance review
5. Incorrect beneficiary details
6. Invalid beneficiary account or any other reason which prevents crediting to beneficiary account.
7. Funds held by beneficiary bank due to various reasons

What you should do

Confirm with beneficiary whether the account details are correct and can receive funds.

Ask the beneficiary to wait until the completion of processing time of the payment method chosen. Please refer the link here to know about the transaction timelines of the payment method:

If the funds are not credited to beneficiary after the completion of processing time you may reach out to our support team via [email protected].