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Payout statuses

How do I interpret different statuses of a Payout?

When a payout is initiated on Finmo, it progresses through various statuses. Below is a detailed explanation of each status and its corresponding webhook notification.

Payout StatusDescriptionWebhook Event NameFunds StatusNext Steps
PAYOUT_CREATEDTransaction CreatedPAYOUT_CREATEDReserved in merchant's walletMonitor for progression to Pending or Processing
PAYOUT_COMPLETEDTransaction CompletedPAYOUT_COMPLETEDTransferred to beneficiaryConfirm receipt with the beneficiary
PAYOUT_FAILEDTransaction FailedPAYOUT_FAILEDReturned to merchant's walletCheck error details and retry
PENDINGPayout queued for processingPAYOUT_PENDINGDeducted (blocked) from merchant's walletTypically processes within 1-24 hours
RETURNEDFunds returned after completion or expiryPAYOUT_REVERSEDCredited back to merchant’s walletInvestigate reason with beneficiary

For assistance with stuck payouts (Pending/Failed/Blocked), please email [email protected] with:

  • Payout ID
  • Screenshot (if applicable)