Payout statuses
How do I interpret different statuses of a Payout?
When a payout is initiated on Finmo, it progresses through various statuses. Below is a detailed explanation of each status and its corresponding webhook notification.
Payout Status | Description | Webhook Event Name | Funds Status | Next Steps |
---|---|---|---|---|
PAYOUT_CREATED | Transaction Created | PAYOUT_CREATED | Reserved in merchant's wallet | Monitor for progression to Pending or Processing |
PAYOUT_COMPLETED | Transaction Completed | PAYOUT_COMPLETED | Transferred to beneficiary | Confirm receipt with the beneficiary |
PAYOUT_FAILED | Transaction Failed | PAYOUT_FAILED | Returned to merchant's wallet | Check error details and retry |
PENDING | Payout queued for processing | PAYOUT_PENDING | Deducted (blocked) from merchant's wallet | Typically processes within 1-24 hours |
RETURNED | Funds returned after completion or expiry | PAYOUT_REVERSED | Credited back to merchant’s wallet | Investigate reason with beneficiary |
For assistance with stuck payouts (Pending/Failed/Blocked), please email [email protected] with:
- Payout ID
- Screenshot (if applicable)
Updated about 2 months ago