Overview

At Finmo, we're committed to providing you with seamless support to ensure your experience is smooth and hassle-free. If you have any questions or need assistance with the Client Portal Dashboard, our support team is here to help through two convenient channels:

• Contact Us via Email
• Support Widget on the Dashboard

Contact Us via Email

For any inquiries or issues, you can reach out to our support team directly via email. This method is ideal for detailed requests or when you need to attach multiple documents.

Email: [email protected]

Support Widget on the Dashboard

A Faster, Easier Way to Resolve Your Queries!
A dedicated support widget on your Client Portal Dashboard. While email remains a reliable channel for support, the support widget offers an alternative option designed to enhance your support experience.

Why Use the Support Widget?

Seamless Ticket Creation: Submit support tickets directly through the chat with just a few clicks.
Instant Assistance: Whether it’s a minor query or an urgent issue, our support widget provides immediate support.
Easy Accessibility: The support widget is conveniently embedded on your dashboard, making it simple to raise queries anytime.

How to Use the Support Widget?

• Locate the Widget: Find the Support button in the lower right corner of your Client Portal Dashboard.
• Enter Your Details:
  • Issue Type: Select the category that best describes your issue
  • Reference: Provide any relevant reference numbers
  • Subject: Briefly summarize your concern
  • Add a Screenshot: Upload an image to help us understand the issue better
  • Note: Include the relevant transaction ID to expedite the resolution process.
• Submit Your Query: Click the send button to raise your support ticket.

How It Works?

The support widget facilitates quick and efficient communication with our support team. Once your query is submitted, our team will review it and get back to you promptly.

Support Availability

• Our Commitment to You:
  Support Hours: Our Finmo support team is available to assist you from Monday to Friday, 9:00 AM to 6:00 PM (SGT).
• Response Time: We strive to respond to all support requests within 24 hours.

We continuously aim to improve your support experience. Please share your feedback on our new Chat Widget and let us know how we can serve you better!

Additional Resources

FAQ

For any further assistance, don’t hesitate to contact us through your preferred support channel. We’re here to help!