Overview

Disputed transactions (also called "chargebacks" in the card world) occur when a customer questions a transaction and asks their issuing bank to reverse it.

Finmo provides tools to track and manage disputes efficiently, reducing potential revenue loss.

How Dispute Management Works

• Finmo notifies you immediately when a dispute is raised.
• You can respond with evidence to the dispute.
• Based on your response, the network decides the outcome (WIN or LOSE).
• Funds are typically held until the dispute is resolved.